Multi-channel customer service for companies: We can manage the relationship with your customers and users by providing information and clearing up their questions, solving problems and offering your company’s services.
The Iris Global contact center not only fields phone calls and processes queries but it also handles incidents and resolves claims. Always in line with your company’s and brand’s values.
Query processing
We manage and process all customer queries 24 hours a day, 365 days a year so support for your customers is always guaranteed.
When your customer uses our Contact Center channel to get answers to questions or some type of clarification, they’ll always find that our team helps them with whatever they need as if they were being serviced by you.
Incident resolution
We’re specialists in incident management for companies, giving the necessary support so that each customer can find the specific solution to the problem raised. We serve your customers as if you were doing so yourself, always thinking about your brand and following your instructions.
Claims management
All companies must learn to resolve and manage incidents with customer orders and claims. Claims are nothing other than situations of customer dissatisfaction when they are not happy with the service offered by the brand or product purchased.
Managing claims well is the cornerstone of good after-sales service. That’s why our team makes it their responsibility to know your brand and product to be able to provide solutions for your customers’ issues. Plus, our operators help customers based on active listening in order to understand their claims as adequately as possible and be able to resolve the incident satisfactorily, always thinking about your brand.
With the right strategies, we contrast the information from the customer and prepare a definitive version of the claim supported by proven data. We respond to claims in due time and form with adapted personalized solutions that always include suggestions and commitments that can be assumed without creating impossible expectations.
Appointment management
With the appointment management and order closing system operated by the contact center agents and sales team, you won’t lose a single sale.
Our commercial appointment arrangement service consists of calling your customers and arranging visits for your sales representatives who meet on the day and at the time arranged to offer your services or products.
These quality commercial appointments respect your sales representatives’ timing and schedules. The information obtained will also feed your database. By engaging in these processes, we get quality information.
Your company’s image is essential and partly depends on these calls. We do personalized management at our contact center where all of our agents transmit an interest in your customers with the utmost professionalism.
Our tools facilitate the work of our operators, increase their levels of productivity and arrange plenty of appointments in an organized and optimal way for your sales representatives’ workdays
Customer appointments
We can also schedule appointments for your customers (appointments at dealerships, hospitals, tourism accommodation bookings...) to best optimize your company’s resources. With our qualified personnel and our technology, we prevent any calls from being lost and eliminate waiting times that frustrate your customers and make you lose out on sales
