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Iris Global Companies Other Sectors Funeral Services Assistance Agent

Assistance Agent

An assistance agent is essential when there is a death. Their main task is accompanying and guiding families who have lost a loved one. They are responsible for looking after families during the initial mourning period and meeting all their needs as required at such a difficult time.

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We have more than 220 professionals who perform the role of Assistance Agent throughout Spain.

Our team of experts is specially formed to delicately and sensitively help everyone who has lost a loved one, friend or family member.

Advantages of the service Advantages of the service

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  • We manage what we call “Moments of Truth”, those difficult times when family members need help and support arranging funeral services.
  • Our agents follow a protocol that includes face-to-face meetings with family members, making sure to verify and review everything that is covered by their funeral assistance policy.
  • With tact and professionalism, our team will advise, accompany and inform the deceased’s family and friends on behalf of the companies

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