Platinum Contact Center Awards
In 2020, our CONTACT CENTER, along with 2 Mares, the Spanish Technology Solution for Workforce Engagement Management, received the award for the Best Employee Experience Strategy at the eleventh edition of the Platinum Contact Center Awards -the reference awards in the sector organized by the magazine Contact Center Hub.
The award-winning project seeks to put employees and talent management at the heart of any business strategy as the source of innovation and a competitive edge in order to guide Contact Center activities towards service enhancement. This technological solution is integrated in a unified repository with data in many different corporate systems to automate resource planning, add intelligence, guarantee legal compliance as well as understand and enhance the customer and employee experience.
The Voice Biometrics service was recognized through the Platinum Contact Center Awards granted by the magazine Contact Center.
This voice recognition system replaces all those tedious identification questionnaires (full name, policy number or ID number) with voiceprints. It thus improves the user experience by reducing waiting times all while reinforcing customer data security.