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Iris Global Corporate Awards and recognition
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AWARDS AND RECOGNITION

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Platinum Contact Center Awards 2021

IRIS GLOBAL, number one assistance brand in Spain, has been awarded at the Platinum Contact Center Awards together with Santalucía, for the service provided in death management. Thus, the joint work of IRIS GLOBAL and Santalucía has won the award in the category 'Customer Experience in Operational Crisis Management', a context that last year was especially highlighted due to the health emergency, and which has motivated the creation of this new category by Contact Center Hub, organizer of the awards. Go to the press release
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ECOFIN Forum “2020 Titans of Finance”.
The purpose of these awards is to recognize organizations that have demonstrated excellence in their business models. The “Titans of Finance” awards are granted on the decision of a special panel of judges with votes from 7,500 managers, financiers and business owners.
The award recognizes all the work done over the months of confinement with our network of partners which is key to offering customers the best services.
In order to support these partners as much as possible, we implemented various actions related to information and communication on legal changes, financial reinforcement with advances and legal management support as necessary.  
The repair network is made up of more than 1,800 companies.  With this collaboration and support during this period, many of these companies were able to stay in business following the lockdown.
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CONTACT CENTER

Platinum Contact Center Awards
In 2020, our CONTACT CENTER, along with 2 Mares, the Spanish Technology Solution for Workforce Engagement Management, received the award for the Best Employee Experience Strategy at the eleventh edition of the Platinum Contact Center Awards -the reference awards in the sector organized by the magazine Contact Center Hub.
The award-winning project seeks to put employees and talent management at the heart of any business strategy as the source of innovation and a competitive edge in order to guide Contact Center activities towards service enhancement. This technological solution is integrated in a unified repository with data in many different corporate systems to automate resource planning, add intelligence, guarantee legal compliance as well as understand and enhance the customer and employee experience.
Voice Biometrics
The Voice Biometrics service was recognized through the Platinum Contact Center Awards granted by the magazine Contact Center.
This voice recognition system replaces all those tedious identification questionnaires (full name, policy number or ID number) with voiceprints. It thus improves the user experience by reducing waiting times all while reinforcing customer data security.
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