Iris Global, a specialist in comprehensive assistance, is clearly committed to differentiation in quality in order to increase satisfaction with the services provided and in search of excellence.
For this reason, for yet another year the company has managed to renew the international accreditations ISO 9001:2015, which accredits Iris Global's commitment to quality, efficiency and customer satisfaction, and ISO 14001:2015, which helps the organization to identify, prioritize and manage environmental risks as part of their normal business practices. For the first time, all of the company's healthcare areas are certified after their recent integration.
Thus, the entity's report now includes Travel Assistance, Legal Defense and Health, in addition to Contact Center, Patrimonial or Burial Services that already had one or both certifications for six years.Commitment to quality and customer satisfaction“This is our big milestone this year. Having a reference framework for establishing quality and environmental objectives in all our services”, says Claudia del Grosso, Director of Media at Iris Global and member of the Sustainability Committee of GRUPO SANTALUCÍA. “We are committed to these certifications for consistency with the mission and values of the brand and the company. We need to follow a rigorous quality management process that drives continuous improvement of our value proposition to achieve customer loyalty and compete effectively,” she adds.Although the audit, carried out by the external team of Bureau Veritas, has been passed with a very favorable report, the company assures that they will work on the observations received in their desire for continuous improvement. “In the commitment to the culture of quality, it is essential that all the members of the company join efforts to work on areas of improvement.
Only then will we be able to anticipate market demands and respond efficiently to the needs of our customers”, says Carlos Ortiz, Director of Processes at Iris Global.Reduced environmental impact and carbon footprintThe renewal of the accreditation in environmental matters also shows Iris Global's commitment to prevent environmental impacts derived from the activity of its business, establishing actions and means necessary to minimize or eliminate said impact. “At Iris Global we are aware of the importance of the environment and we are very focused on everything related to corporate social responsibility. With the 14001 certification, we seek to guarantee that our carbon footprint and environmental impact is as small as possible with clear objectives such as reducing paper and raising the awareness of our suppliers and workers”, says del Grosso.