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Iris Global Frequently Asked Questions

PRIVATE CLIENTS

Travel

 
  • Why is it advisable to take out travel insurance?
 
The most common reasons for people to take out travel insurance are: medical coverage, cancellation of the trip, flight delays or cancellations, and loss of luggage.
 
  • How do I take out or buy a travel insurance policy?
 
This is a very straightforward process: simply calculate your quotation by filling in the requested information. Once you have chosen the option that best meets your needs, you will need to complete the Policyholder details (the natural or legal person responsible for paying for the policy) along with the details of the insured person/s.
 
Payment is made by bank card and you will receive all the insurance documents automatically by email at the address specified on the form completed by the Policyholder, along with a link to access your private area.
 
However, if you need more information either about our coverage or taking out a policy, you can complete the form below or call us on our insurance helpline: 917700710
 
  • Is it mandatory to take out travel insurance before travelling?
 
For the vast majority of trips, taking out travel insurance is not mandatory, although it is always advisable.
 
However, certain countries require you to have travel insurance in order to enter their country.
 
Whatever the case, travelling with an insurance policy gives you the peace of mind of knowing you are protected in the event of any medical, flight, luggage or cancellation incident.
 
  • Can I take out travel insurance if I am already at my destination?
 
Yes, our travel insurance can be contracted if you are already at your destination, although there will be an excess period of 72 hours during which you will not be covered, and any incident that took place before you took out the policy will not be covered either.
 
  • Can children be insured?
 
Yes, from the age of three months you can include on your insurance policy all the members of the family who live at the same address as you.
 
Iris Global has special travel insurance policy rates for families.
 
  • What will I find in my private area of the site?
 
You will have access to all your insurance documentation. You can also download the certificates in Spanish and English for each insured person, which will be useful if they need to be shown in the destination country or to institutions such as universities, etc.
 
You can also download a Travel Assistance Card for each insured person which contains instructions on what to do if any incident occurs during your trip.
 
  • What should I do if anything happens during my trip?
 
If any unexpected incident occurs during your trip which is covered by the policy, contact our 24-hour Travel Support Centre as soon as possible by calling +34 91 572 43 43 or by sending an email to madrid_ops@internationalsos.com.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.
 

Legal Insurance

 
 
Legal expenses insurance is necessary because there are certain circumstances that can lead to legal issues, ranging from claims for damages to advice before signing a contract. With Iris Global's legal expenses insurance for private clients and their families, you have access to legal advice and can speak to a family lawyer to help you with any legal matters or problems.
 
  • How do I take out legal expenses insurance?
 
If you want to take out legal expenses insurance or need further information, please complete the following form or call us on 900700710/917700710
 
  • What services does Iris Global’s legal expenses insurance for private clients include?
 
Iris Global’s legal expenses insurance, which is delivered by the insurance company SOS Seguros y Reaseguros, SAU, provides you and your family with the support and expert advice of a personal lawyer to deal with any legal problems that may arise as well as potential legal expenses.
 
  • I have a legal expenses insurance policy with Iris Global. How do I contact a lawyer to make an inquiry?
 
If you have taken out legal expenses insurance through Iris Global with the insurance company SOS Seguros y Reaseguros, SAU, you can contact our insurance helpline by calling 900700710/917700710.
 
  • What can I do if the private tenant of a rented apartment is in payment arrears?
 
A landlord’s options in the event of rent arrears start with seeking an amicable agreement and, if this fails, it would be necessary to take legal action.
 
The landlord can file a lawsuit to request one or more things:
 
  1. The eviction of the tenant for rent arrears and a claim for the unpaid amounts;
  2. Only a request for eviction for rent arrears;
  3. Only a claim for the unpaid rent.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.
 

Home Insurance

 
  • Why choose Iris Global?
 
Because we are experts in managing customized home insurance solutions, and our goal is to make your life easier with our home insurance coverage. We boast extensive experience in the management of household services, in addition to having a wide network of repair specialists that gives us national coverage. We are thus able to respond to requests from every corner of Spain.
  • How does Iris Global guarantee the quality of service?
 
We have the highest NPS (Net Promoter Score) on the market, as we work with the most highly-qualified professionals and to the highest quality standards. This quality standard indicates whether the customer is satisfied or not with the service provided. In addition, we impose certain quality standards on the partners with whom we work. Thanks to this we are able to offer a consistently excellent standard of service to our customers.
 
  • What kind of repair services does Iris Global offer?
 
We manage all kinds of repairs of household incidents, from malfunctions in electrical systems and pipe networks to leaks, unblocking of conduits or gutters, changing taps or cisterns, and even changing shower screens or windows.
 
We adapt to each customer’s needs to offer the best possible service.
 
  • How do I book a repair service?
 
To ask for a quotation on a repair service, please complete the following form or call us on 900700717/ 917700717.
We have the capacity to handle services for either private clients or companies.
 
  • How can I solve a computer breakdown without having to leave home?
 
All you have to do is visit our computer support page and contact an IT professional either by phone or our chat service. An initial analysis can be performed remotely. If it is not possible to solve the problem remotely, we will seek the best possible option to resolve the issue.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710, or complete the form in the Home Insurance section so we can evaluate your situation and manage your quotation.
 

Health Plans

 
  • What does the pharmacogenetics service consist of, and how can it help me?
 
The pharmacogenetics service entails conducting a genetic study of the patient to ascertain whether he or she will respond to medication when treated for certain diseases. It allows the most appropriate medication to be selected and the dose to be adjusted according to genetic variability, and hence avoid side effects.
 
  • How do I know if I need a nutritional consultant?
 
If you want to improve your health, avoid weight gain or change your appearance, one of the key factors is a healthy, balanced diet. By means of a personalized plan, a nutrition consultant can help you achieve your goals.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.
 

Funeral Services

 
  • What does the funeral service include?
 
At Iris Global we are experts in comprehensive funeral management services. From the time we are contacted we take care of everything, providing all the services that the family needs in terms of both the funeral arrangements themselves through to handling documents and providing any psychological support that may be necessary, at all times guaranteeing the very highest standards of professionalism and quality from our personnel.
 
  • Can I choose between a burial and a cremation?
 
Yes, this type of decision is made exclusively by the family. Iris Global can help you ensure that your decisions and the wishes of the family of the deceased person are implemented from the start to the end of the process.
 
  • What should I do in the case of the death of a family member if we don’t have a funeral service insurance policy?
 
If someone dies and they do not have a funeral services insurance policy, two questions arise: firstly, who should bear the costs of the funeral proceedings, and secondly, how should this be done? The answer to the first question is that the heirs have a legal obligation to meet these expenses. However, in addition to knowing who is responsible for these costs, there is also the question of who to go to in order to take care of everything. This is something that needs to be put into the hands of professionals who can ensure the process is conducted in the most professional and humane way possible. Iris Global can provide this service for those who wish to say farewell to their family member in the best possible way.
 
  • How do I contract a funeral service?
 
It is very simple: just contact one of our experts using the contact form or by calling the telephone number.

BROKERS

  • What are the benefits of using Iris Global’s brokerage service?
 
Iris Global’s brokers have access to the most advanced technology to carry out the procedures they need to deal with their clients simply and intuitively:
 
From the website, our brokers can:
 
  • Put together insurance plans simply and automatically to send out to customers before they take out the policy
  • Issue travel insurance policies
  • Issue legal expenses insurance policies
  • Check policies and receipts issued online
 
The insurance policies in question are marketed on behalf of the insurance company SOS Seguros y Reaseguros, SAU.
 
  • How does Iris Global guarantee quality for its insured persons?
 
  • First and foremost, as an insurance broker, we are able to provide a high quality service thanks to expert advice in response to any queries on policies that have been taken out or any other questions that might arise at the time of taking out a policy or after having purchased the insurance policy.
  • Secondly, our insurance products, whether for legal expenses or travel insurance, are the most comprehensive on the market, so our policyholders are protected at all times when taking a trip or dealing with any legal matter.
  • Thirdly, Iris Global’s insurance products are not only available to families and individuals but also to companies, SMEs and self-employed professionals. Our products can be tailored to meet the needs and characteristics of all types of clients.
 
  • How do I work with you as a broker?
 
To work with us as a broker, you need to complete the form you will find in the Brokers section. We will then contact you to make the appropriate arrangements so you can start working with us. We will create specific codes for you to enter the Brokers section where you can deal with your plans and manage all the insurance policies you need.
 
 
In your private area of the website you can handle any administrative matters simply and conveniently. In this area there is also a Help tool to assist you with any actions you need to make in relation to contracted insurance policies or plans. If you need further assistance, you can call our insurance helpline.
 
You can call our insurance support helpline at 900700710/917700710, where one of our agents will be pleased to assist you.
  • I need to speak to an agent to ask a specific question about a product or insurance coverage.
 
You can call our insurance support helpline at 900700710/917700710, where one of our agents will be pleased to assist you.
 
  • Where can I view the explanatory video for Iris Global brokers?
 
Please get in touch with the contact person who is dealing with you and they will send you the video. 

COMPANIES

Travel insurance

 
  • What legal coverage do I need if my employees have to travel outside Spain?
 
If you are going to send an employee to work outside Spain, the company is obliged to cover the health and physical safety risks of its staff, even if they are in another country.
Many of the problems or unforeseen events that may arise on a trip can be covered through our insurance policies. On our website, you will find information on insurance coverage that provides all the details of what our policies cover.
 
  • Can I take out travel insurance online with immediate effect?
 
Yes, with Iris Global you can take out travel insurance online. The insurance company is SOS Seguros y Reaseguros, and on our website you can take out this insurance directly. If you need something more specific, or a reinsurance policy, you should contact us by calling the insurance support helpline or our Sales department so we can study your request and offer you the best insurance policy based on your needs.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710. We will then get in contact with you to decide on the best option for your needs.
 

Legal Assistance Insurance

 
  • What is the best insurance for me if I have an SME?
 
You are obliged to take out civil liability insurance, but it is also advisable to have other policies in place such as accident insurance.
 
With Iris Global’s Legal Assistance Insurance, you will have the most comprehensive coverage for your business, provided by the insurance company SOS Seguros y Reaseguros.
 
We can offer the legal expenses insurance for SMEs that best meets your needs.
 
 
You can also contract our telephone legal assistance service through which you can call one of our lawyers to help you resolve the specific situation that concerns you.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710. Our teams will get in contact with you to resolve any queries and find the best solution and quotation according to your needs.
 

Home Insurance

 
  • If I have a company, can I take out Iris Global’s home insurance?
 
Of course you can; IRIS GLOBAL also has a home insurance service for companies, which ranges from incident management to maintenance, commissioning, reforms, and the installation of domestic appliances.
Thanks to IRIS GLOBAL’s experience of more than 15 years, we can easily adapt to the needs of companies in terms of fixtures and fittings.
Please complete the information form or send an email to our Sales Department so our team can get in contact with you to evaluate your needs and come up with the best way of meeting them.
 
  • What services does Iris Global offer to real estate companies?
 
We offer our real estate clients all our experience in property management for the rental market.
 
We can deal with commissioning, cleaning, maintenance and installation of domestic appliances, adapting to the specific needs of each individual client.
 
Thanks to our nationwide network of repair experts, we can provide a service in every corner of Spain.
 
Visit the Property Services for Companies page of our website to learn more about Iris Global’s real estate services.
 
  • I’m a professional; how can I work with Iris Global?
 
Any professional person who is interested in working with Iris Global can contact us using the form in the My Area, Partners section. We will then get in contact with you to continue the process.
 
  • Customer Service Helpline
  • To request further information or a quotation on a particular service, please complete the following form or call us on 900700717/ 917700717.
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.
 

Health Services

 
  • What health services does Iris Global offer?
 
Iris Global offers its customers a whole range of health-related services to improve your health and wellbeing, from medical care by means of access to a wide range of vetted specialists to teleassistance services, services for minors, and second medical diagnoses.
 
  • The advantage of access to vetted specialists for your clients.
 
Thanks to Iris Global’s cadre of vetted specialists, your clients have access to top quality medical services as well as enjoying up to 30% discount on the bill of the requested medical service. In contrast to medical insurance, they only pay for the services requested.
Learn more about the benefits of Iris Global’s Vetted Medical Specialists service.
 
  • How to help your clients if they are undergoing medical treatment.
 
Iris Global’s health services are designed to help your clients in the event that they experience a medical problem. Learn about all the health services available and choose the one that best meets your needs.
 
  • The importance of helping your users with the telephone health support service.
 
This service will help your clients to contact a medical professional immediately to answer any questions they may have over the telephone.
 
  • How do clients contact a doctor by phone when they need one?
 
Thanks to Iris Global’s health service, you have access to immediate telephone attention 24 hours per day, 365 days a year.
Simply call 915724343.
 
 
For further information or to request a quotation, complete the following form or call us on 900700717/ 917700717.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.
 

BPO Contact Centre

 
 
Iris Global’s BPO Contact Centre offers solutions to ensure that your relationship with your clients is conducted through a multichannel experience, with the option of outsourcing business processes through a model based on quality of service, proximity and efficiency, at all times prioritizing the customer’s experience and improving their satisfaction.
 
 
Iris Global believes that training is an ongoing process; from the time the person joins the team, the training is adapted to address specific needs and functions. In the Contact Centre department, this training starts off with in-depth knowledge about the company and how we conduct our business, learning about the service and the tools available to perform the job.
        
As well as our ongoing training, our teams are constantly being trained to improve their skills and to adapt to any possible changes as quickly as possible. This training is guided by the importance we give to digitization within the company, and the digital transformation process that affects every area of Iris Global.
 
 
Iris Global’s BPO Contact Centre guarantees an exclusive, personalized service, offering tailored solutions for every client. You can find the different services we offer in the COMPANY section of the BPO Contact Centre.
 
 
We are a strategic partner for our clients thanks to the digital approach to our work in addition to the quality service we provide as the core of our know-how.
Through Iris Global, your clients have access to global solutions tailored to their needs. As your strategic partner, we adapt to every situation to provide the best possible solution.
 
 
To improve the lifecycle of your clients, you need to focus on a strategy geared towards cementing their loyalty and turning them into influencers for your brand. Our BPO Contact Centre services provide a personalized experience that involves them with your company.
Iris Global works to offer the best possible Contact Centre service to meet your needs.
 
 
Our customer service is geared towards improving users’ satisfaction levels, using strategies to ensure quality control and measurement techniques of the key factors at every stage of the customer relation process with each client.
 
 
To request further information or ask us for a quotation on a particular service, please complete the following form or call us on 900700717/ 917700717.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710. We will then be able to evaluate your needs and find the best solution to meet them.
 

For your everyday work

 
 
To request further information or ask us for a quotation on a particular service, please complete the following form or call us on 900700717/ 917700717.
INCLUDE LINK TO FORM.
INCLUDE LINK TO TELEPHONE NUMBERS.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.
 
Corporate Funeral Services
 
  • What does the funeral service consist of?
 
Iris Global’s funeral service provides comprehensive management of the entire process, guaranteeing the very highest standards of quality and at all times adhering to the wishes and instructions of the family members of the deceased person.
 
  • How do we guarantee the utmost quality for our clients in our comprehensive funeral services management?
 
Thanks to the level of specialization in our funeral services management, we work with teams and individuals who guarantee the utmost professionalism, focusing on communication and proximity to the family members of the deceased person.
 
  • What does Iris Global’s document management service consist of?
 
We support families in managing the necessary documents in the event of a death, only asking them to provide the essential information to process certain certificates, which can take 35 or more days from the date of death.
Iris Global takes care of putting the process into action so the family does not have to worry about anything.
 
  • Can my clients choose the type of funeral they want for their family member?
 
Yes, with Iris Global your clients are not only able to choose the type of funeral service they want but also a wide range of complementary services.
Iris Global will arrange the funeral service with the family. At this point, it is entirely up to the family to choose what they want. Iris Global simply provides support, facilitates the process, and gives advice if this is what the family needs.
Once the service has been arranged, Iris Global takes care of putting everything into action, maintaining direct and continuous communication with the family to keep them informed of every step along the way.
 
  • Will there be a 24-hour service for my clients?
 
Yes, Iris Global has a 24-hour telephone support service available 365 days per year. Apart from the telephone service, there are teams available 24 hours per day to start arranging and implementing the service at any time.
 
 
To request further information or ask for a quotation on a service, please complete the following form or call us on 900700717/ 917700717.
 
  • How do I request a quotation?
 
If you need further information or would like to ask for a quotation, compete the form below or call us on 900700710/917700710.

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